1. First, according to the voice prompt, enter the customer service telephone manual service of Didi's arrears, and communicate with the customer service staff to explain the situation and problems.

2. If you can't pay the arrears in time, you can explain your repayment plan to the customer service staff and try to negotiate with Didi to formulate a reasonable repayment method.

3. In case of epidemic situation, unemployment and other special circumstances, you can explain the situation to the customer service staff and ask for help.