Contact the bank and provide supplementary materials.

1. Contact the loan bank or funding center: Communicate with the bank or funding center responsible for student loan business in a timely manner, explain the situation where *** and the borrower have no data, and request a solution.

2. Provide supplementary materials: According to the requirements of the bank, provide the necessary materials to prove the relationship between *** and the borrower and the identity information of *** and the borrower. For example, you can provide the household registration booklet. , marriage certificate and other supporting materials.