Solution: 1 You can turn on the mobile online banking, turn off the mobile network and try again. Just log in again with mobile phone GPRS network and try online banking. 2. Go to the bank counter to check whether the ID number of the online application payment card and the application account filled in are inconsistent with the ID number of the newly opened account. If this is the case, the problem can be solved by asking the counter to be modified to be consistent. There may be something wrong with your face recognition. I need to go to the bank counter to check and verify in person. 4. Contact the bank's customer service hotline to complain.