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How do bank staff draw scripts?
1. Define the purpose and usage scenarios of the script, such as opening an account for a customer, handling a loan, inquiring about an account, etc.

2. Communicate with relevant departments and colleagues to understand relevant processes and operation steps.

3. Break down the task into specific steps and arrange them in the order of operation.

4. Explain each step in detail, including required tools, system operation, precautions, etc.

5. Use proper format and typesetting to make the script easy to read and understand.

6. Invite relevant personnel to review the script and modify and improve it according to the feedback.

7. Issue the script to the bank staff and conduct training to ensure that they understand and master the operation steps and points in the script.

8. With the business changes and process optimization, update the script in time to ensure consistency with the actual operation.