Online banking inquiry, telephone banking inquiry, bank branch inquiry.
1. The online banking inquiry process is as follows:
Log in to personal online banking → click "Branch function → personal loan information inquiry (current repayment plan inquiry, historical repayment record inquiry and personal information adjustment).
2. Telephone banking inquiry process is as follows:
Call ICBC Telephone Banking 95588→ Press1for individual customers → Enter customer number or passbook number or card number → Press 7 for personal loan information inquiry.
3. The query process of bank outlets is as follows:
Hold my ID card and bank card to check at the counter of ICBC's business outlets.