2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;
5. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
6. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
Responsibilities of customer service specialist: 2 1. Responsible for accepting and properly handling customer complaints, adjusting the relationship between customers and the company, answering customers' various inquiries, sorting out and conveying customers' specific requirements;
2. Responsible for the production, follow-up and promotion of customer websites;
3. Take photos of customers' products and upload them to the website;
4. Responsible for the management of customer domain name registration and general website registration;
5. FTP application and post-distribution management of the branch; Open the mailbox of the customer's enterprise;
6. The company's product platform and internal publicity materials recommended by the latest members. Maintenance and product platform database entries; Online promotion of customer websites other than Mingwan platform;
7. Responsible for organizing the analysis of the company's product satisfaction survey, and timely reporting the statistical analysis report and product quality problems to relevant departments and general manager;
8. Coordinate relevant departments to solve problems in the service process of the company in time and form effective records;
9. Track the unresolved technical problems of users and provide on-site services when necessary;
10, responsible for the telephone call back of sales service, assisting in convening the member salon, and submitting the customer feedback to the leaders of relevant departments.
Responsibilities of Customer Service Specialist 3 1. Do a good job in the safety, maintenance and maintenance of outdoor media billboards, check them regularly, make detailed records, and feedback and deal with related problems in time.
2. Do a good job in the research of market material prices, assist in the budget and final accounts of various projects, and reduce costs.
3, project acceptance, inspection and timely record.
4, do a good job of safety in engineering production, and is responsible for inspection and rectification.
5. Publish the popular magazines in time, and deliver and check them effectively.
6. Collect customer information, make monthly report of customer files, and provide relevant information for other departments.
7, cooperate with other departments to do all the work.
Responsibilities of customer service specialist 4 1. Solve all reasonable product consultation and after-sales service for customers within the normal working scope.
2. Responsible for handling mortgage loans for customers.
3. Be responsible for reminding daily customers of loan payment.
4, responsible for the registration of commercial housing contracts.
5. Responsible for the real estate license and other documents.
6. Participate in the completion acceptance and handover, and ask questions from the customer's point of view for the reference of relevant departments.
7, responsible for the supervision and inspection of property management service quality and organize customer satisfaction survey;
8. Scientifically and objectively reflect the problems and opinions of customers in product consultation, sales and after-sales service, and put forward rectification opinions.
9, do a good job in the training of employees in this department, and constantly improve the professional quality of employees in this department.
10, other matters assigned by company leaders.