1. Call the customer service number: Call the customer service number of the fixed loan and ask the customer service staff to cancel the account.
2. Submit a cancellation application: The customer service staff will ask you to submit a cancellation application and provide necessary personal information to verify your identity.
3. Confirm the cancellation information: After submitting the application, the customer service staff will confirm the cancellation information to you and explain that you will not be able to use the service of the platform again after canceling your account.
4. Waiting for processing: the customer service staff will handle the cancellation application for you. Generally, the whole cancellation process takes 7- 14 working days.