Summary of work in the first quarter 1 First, the quality nursing service continued to advance.
1. Actively support the early work of the operation department of high-quality nursing service, and design and put into use the Inpatient Evaluation Form, Basic Nursing Work Evaluation and Implementation Record and Inpatient Visit Registration Form according to work needs.
2 2. 10/at the end of October, 165438+ held a summary meeting of the demonstration stage of quality nursing service.
Since the launch of 1), the biggest change is that the responsible nurses have enhanced their sense of responsibility for their patients, enhanced their awareness of active learning, and improved the satisfaction of patients and doctors. But it also exposes some problems: the main performance is the shortage of personnel, which affects the quality of work to a certain extent; Due to the limitation of hospital system, the lack of performance appraisal scheme suitable for our hospital has affected the enthusiasm of nurses to some extent.
2) Fully demonstrated the possibility of developing high-quality general nursing service in ward 1 and ward 2, and popularized it in June+February, 5438.
3. Nurses in departments that provide high-quality nursing services give full play to their intelligence and design a warm nurse-patient communication platform, which is convenient for patients to express their feelings and nurses to master information.
Second, continuously improve the quality of nursing and ensure the safety of nursing.
1, nursing document writing:
1) According to the recording requirements of ECG monitoring in medical insurance, combined with the General Guide to Simplifying the Recording of Nursing Documents and the changeable characteristics of ECG in internal medicine system, the special Record Sheet of Vital Signs and Monitoring was redesigned and put into use;
2) Use the report form of critically ill patients in all subjects to master key patients, guide the work, and correct the deficiencies in nursing records in time.
2. After the strict implementation of the antibiotic management system in our hospital, we strengthened the supervision and management of disinfection and isolation in the operating department, implemented the responsibility, and urged to make records of instrument cleaning, instrument cleaning quality and packaging inspection; For violations investigated and dealt with (such as bare gauze pads, gauze, needles, etc.), in addition to supervising their timely correction, double assessment points will be deducted.
3. Through the supervision of the higher authorities, the existing problems are rectified as follows:
1) In strict accordance with the relevant standards of high-quality nursing service, improve all work, introduce patient supervision mechanism, and make the work of high-quality nursing service solid, deep and extensive.
2) Strengthen the quality management of weak links:
(1) Pressure ulcer management: establish a tracking mechanism for the quality of pressure ulcer management;
⑵ Execution time of doctor's orders: educate the nursing staff in the whole hospital to establish the concept of legal system and implement the authenticity and seriousness of the execution time of doctor's orders; Carry out the responsibility, urge the head nurses of all subjects to increase the monitoring of the execution time of the department's doctor's advice; Carry out the work of checking and executing the doctor's advice by two people;
⑶ Management of high-risk drugs: under the guidance of Pharmacy Department, standardize the management of high-risk drugs in the area under its jurisdiction so as to master them.
Three, continue to pay special attention to the training and assessment of nursing staff, and constantly improve the professional quality of nurses.
1. 1 At the end of the period, 24 commonly used clinical nursing technical service standards and version 2 15 of cardiopulmonary resuscitation were conducted for nurses in the whole hospital. In order to ensure the executive ability and operation effect of head nurses, head nurses in all subjects are included in the assessment purposefully (all junior head nurses are selected, and senior head nurses only take cardiopulmonary resuscitation). In order to supervise the implementation effect, the nursing department conducted another spot check on the departments on June 5438+065438+ 10, praised the departments that performed well, conducted informed criticism on the departments that did not perform well, and assessed them with double points. Through this examination, the operation level of junior nurses has been greatly improved, and the quality nursing work has been actively promoted, which ultimately benefits patients.
2.65438+On February 27th and 28th, the nurses in the whole hospital completed the exam with Clinical Nursing Practice Guide as the main exam book, interspersed with hospital related knowledge. Through this examination, nurses have basically mastered the work norms of nursing practice and hospital-related knowledge, and young nurses have benefited a lot.
Fourth, do a good job in teaching quality and safety management.
1, arrange two teaching classes for interns every month, one for theory and one for operation, which plays a positive guiding role.
2. Organize an evaluation of the church, emphasizing that teachers should wear safety belts to teach, and don't let go; Students should study safely, ask for leave if they have something to do, and it is forbidden to operate alone at work.
5. Cooperate with the Health Bureau to complete the annual verification of continuing education. This year, the certification rate of nurses is 95%, and the qualified rate is 56%, which is much higher than last year.
Six, complete this year's nursing work summary and next year's nursing work plan.
Summary of work in the first quarter 2 In a blink of an eye, another quarter has ended. Here is a detailed summary of the work in the past quarter. Generally speaking, we have been working hard and the results are not satisfactory.
I. Standardization
Starting from March this quarter, the regional manager requires a weekly standard training and feedback the training results. In fact, I started this work in January. My plan at that time was to train a standard every two weeks. After the monthly meeting, I will train a standard every week according to the requirements of the regional manager. This is a cycle of work. After one cycle is over, we will enter the next cycle. Each cycle will review existing problems, check gaps and provide key training. The following is a summary of standardization work in this quarter:
Service standard: The overall service in this quarter is not good. In the first quarter, the store staff changed frequently, and there were no stable new employees. The training of service standards this quarter focuses on new employees. After new employees come in, they should teach them the service standards completely before they can enter the store to serve customers. Some new employees left after only one day's work. Even so, I will make sure that every new employee has been trained for more than an hour before taking up his post. We can't cut corners because we are worried about the instability of new employees. Every new employee who enters the store will be trained like a long-term employee, even if there is no guarantee that she will stick to it. As for the old employees, the service is basically in place when there are few people. During the Spring Festival, there were many passengers and few employees, which exposed a problem. In order to catch every customer, the old employees will quietly observe all the customers in the store and will not seriously serve one of them. This leads to a decline in service quality. After discovering this problem, I also tried my best to let everyone take care of all customers and ensure the quality of service when the store is understaffed. I will try my best to do a good job in recruiting personnel and ensure that the store is adequately staffed.
Hygienic standard: Hygienic standard is not in place this quarter, and the focus is on floor hygiene, because the environment outside the store is not very good. When it rains, there will be sewage on customers' shoes, which will seriously affect the floor hygiene in the store. This situation is more serious on rainy days on weekends. Even if a person is only responsible for the sanitation work at the door, it can't guarantee the cleanliness of the door. I also thought of some ways to avoid it, such as dragging the whole aisle at the door in rainy days. Although it has eased, it still cannot be completely solved. I will find a better solution in the next work.
Display standard: Store display is generally good this quarter, especially in March. Because I'm not very busy, I take time every day to find out the shortcomings of the monitor and adjust the surface of the sample. At the same time, I also take every opportunity to go to the company for meetings, learn from other stores in Wuxi, and apply good display methods to my own stores. The fly in the ointment is that the plush display is neglected, and I will make adjustments in the next work.
Inventory stacking standard: the inventory stacking standard has been kept in a good state, and the deputy store manager has been able to strictly count the inventory every day. At the same time, the inventory of handicrafts is comprehensively sorted out once a week. Through these measures, the store's inventory keeps good.
Regarding the internal and external poster standards, the daily meeting standards, cashier standards and gfd standards remained relatively good. There are three objective angles to measure the implementation of store standardization, namely, the inspection agency, the company's store patrol and the regional manager's store patrol.
Survey organization: This quarter, the results of the survey organization of shopping malls are not satisfactory. The scores for three months were 765,438+0,70,76 respectively, and never reached 80 points. This result is far below the goal set by myself. Although there are some objective reasons, such as personnel turnover and insufficient personnel. After all, I didn't try my best to avoid some problems that shouldn't have happened, which led to this result. Especially health problems, have not been effectively solved. Every time the scores of the survey institutions come out, a rectification plan will be written, but the rectification plan is not 100% in place. Based on this, the future rectification plan should be checked every day to see if it is really in place and do everything possible to avoid the same problem from happening again and again.
The shop tour of the operation support group in this quarter 1 month felt good and the score was not high; Suspension of classes for one week in February; The results of the shop tour in March haven't come out yet.
The regional manager's shop patrol failed in display and hygiene in February, and the plush display failed in March, and everything else was not bad.
The following work should strictly implement the shortcomings of the previous quarter. Strive to have satisfactory performance in the process of the survey organization, company tour and regional manager tour this quarter.
Second, execution.
Various company notices
This mainly includes key display, information feedback, new product functions, internal promotion, processing and sales, etc. These stores will be completed strictly on time with good quality and quantity.
OA message feedback: The store can basically reply to every feedback within the specified time, and some information sought by other stores will be restored as soon as possible.
Function of the new product: After giving instructions on the use of the new product, the mall will organize training to ensure that each employee knows the place within two working days and make suggestions at work.
Standard update: Eight standards are always updated. After each update, I will hold a regular meeting every other day.
Inform employees at the meeting and organize systematic training for employees on weekends to ensure that employees understand and implement them in the shortest time.
Key display: after the key display is removed from the shelves, the store will adjust the display according to the increase of goods to ensure that the adjustment is completed within 3 working days, and every employee knows it clearly.
Internal promotion and customized processing: after the product list of internal promotion and customized processing comes out, all employees will be informed on the same day to display and adjust the sample surface. At the same time, the inventory quantity of products will be checked, and replenishment and allocation will be made in time. The daily meeting will summarize the sales situation of the next day. Through these measures, the sales volume of in-store promotion and fixed processing has always maintained a high level.
Other companies have informed the store that they will strictly enforce it. The implementation of the contents of the monthly meeting will require us to complete some work in the following work every month. At every meeting, I will focus on the projects that need to be implemented. After you come back, convey the contents of the meeting to the employees and implement them one by one. After half a month, I will review the contents of the monthly meeting again to see if everything has been implemented and if there are any omissions. At the same time, check it again before the next monthly meeting. Through these measures, I seldom miss the contents of the monthly meeting.
Although there is no omission, it does not mean that it has been fully implemented. Some aspects may not be 100% due to their own subjective cognition and ability problems, which is also the direction of their future efforts. The regional manager arranges the execution of the task. In addition to the monthly meeting, the regional manager often gives himself some work arrangements, and he will do his best to complete these arrangements, including the investigation of information in the same industry, the collection and feedback of some information, and the support of Store 39#. Try to reassure the regional manager about his work.
Three. Understand the courses of Wanfang School of Management.
This quarter, I have been adhering to the courses of Wanfang School of Management. Because this year, the store manager didn't concentrate on classes, but he taught himself, and he also studied at the speed of two courses every month according to his own plan to ensure that there was a sales-related course every month. After studying, I will take the knowledge I have learned to the store and share it with the employees so that everyone can make progress together. In the past three months, I have gained a lot through studying, practicing and sharing.
The above is a summary of my work in the first quarter, and the following is a simple plan for the second quarter.
I. Standardization
Through the investigation of investigation institutions, companies and regional managers in the first quarter, I saw many shortcomings of myself and the store. I will conscientiously sum up the results of the survey in the next quarter, make a reasonable improvement plan, unswervingly implement it, and strive to do better every time. The goal of this quarter is: within three months, the survey institutions and patrol shops scored an average of more than 80 points; Every time the regional manager goes to the store, he expresses his satisfaction with the work of the store. On this basis, I will lead my staff to give 39 stores as much support as possible to ensure that the two stores make progress and grow together.
Second, the course study of Wanfang Business School and the training of store staff.
I still study two courses every month according to my own plan, and share the learning results with everyone so that all employees in the store can make progress together. I will also encourage all employees to learn workstations in the next quarter. The goal is to let two old employees pass the assessment of one workstation each this quarter.
Third, contribute to the development of the company.
With the rapid development of the company, I will try my best to contribute to the development of the company. I will start from the following aspects: first, increase the training of store personnel and do a good job in the staff reserve of new stores; Second, through the front-line work, learn to find problems, provide solutions, and make suggestions for the company's development; Third, complete all the work required by the regional manager and the company with good quality and quantity, and make my modest contribution to the development of the company's work.
The above is my work plan for the second quarter, and I will strive to achieve every set goal.
In the past quarter, under the leadership of the enterprise management department, with the strong cooperation of my colleagues, through my own efforts, taking the "year of operation and management" as an opportunity, all the work was carried out steadily, and efforts were made in comprehensive budget management and assessment, which promoted the continuous improvement of my enterprise management level. The following is a summary of my work in the first quarter:
First, comprehensive budget management and assessment
Give full play to creativity and subjective initiative, actively prepare, carefully check all data, strictly control business assessment, and manage the material expenses of each unit in strict accordance with relevant documents. In budget management, I solve all kinds of problems in time.
1, on the basis of openness and fairness, according to the company's current operating situation, explain the material cost indicators of each unit, so that the material managers of each unit can clearly know how much money they have in their pockets.
2. Strengthen the monitoring of the cost data of each unit. When the monthly material cost of each unit reaches 90% of the target, remind them to ensure that the material cost does not exceed the standard.
3. On the 4th of each month, the comprehensive budget assessment of each unit last month was reported, which provided an opportunity for all units to appeal, especially provided more humanized management services for units with materials exceeding the standard, and made the assessment truly scientific, transparent and fair. Through the above measures, the work in the first quarter was successfully completed.
II. Management and Evaluation of Repairing the Old and Utilizing the Waste
The first quarter is the beginning of the company's work of repairing the old and recycling the waste, and the work is generally smooth. The company's total value of materials for repairing old and recycling waste is 376,656. While reducing the operating pressure of the company, 74 yuan also faces some problems in the implementation process.
1, each unit's understanding of documents is an aspect that affects implementation, such as materials for daily maintenance and materials recovered from individual materials. , can not be included in the scope of repairing the old and recycling the waste (such as the practical significance of secondary cleaning of oil filters and air filters, etc.). ) I have explained these aspects to all units in detail.
2. Supervise and urge the individual units that fail to carry out repairing the old and making use of the waste, and correct the mistakes in understanding. For example, the materials that can be maintained by individual units because they are not aware of saving and do not understand it, on the pretext that no personnel are sent to the production service center for maintenance, which increases the maintenance cost of the unit and the maintenance workload of the production service center (the production service center has a large amount of maintenance, but some equipment that really needs maintenance is put on hold because of manpower problems).
3. To solve the controversial issues in the evaluation of the utilization of old buildings, mainly: individual units are controversial about the release of their utilization indicators of old buildings. For example, the supporting materials and ground materials need to be removed from the requirements of the excavation line, and they should be removed reasonably under the instructions of the leaders, which makes the assessment of the utilization of old buildings more scientific and reasonable.
Third, prepare the assessment of small warehouses in various units.
The weak link of management is at the grass-roots level. According to the requirements of department leaders, it is necessary to prepare for the assessment of small warehouses in various units, which can make the company's management more powerful.
1. With the help of the regular meeting of materials personnel on February 2 1 every month, the minister personally explained the business process, work points and matters needing attention for the materials personnel of all units, improved the professional quality of materials personnel, and changed from the past formalities to material management, so that they could really play the role of material management personnel. Only in this way can the company's management be substantially improved.
2, gradually carry out the assessment of small warehouses in each unit. In the past, the assessment of small warehouses in various units has always been a blank spot and a blind spot in company management, so the assessment of small warehouses is imperative. In the preparatory work, I have done the following work: First, all units are required to improve the management system and card board of their own material library; The second is to urge all units to place materials according to categories; Third, grease, paint and other materials are placed separately according to regulations; Fourth, check the ledger and daily journal of each unit's material warehouse. Fifth, all units are required to do a good job in the management analysis of first-line materials and funds.
3. The problems existing in the preparatory work of each unit are:
First, the execution is not enough, which is mainly manifested in the fact that the work arranged by the material staff meeting cannot be implemented in time. If individual warehouses still fail to release materials according to the requirements, it is mainly due to the lack of restraint and supervision on the management personnel of relevant units under the condition of imperfect assessment mechanism. It is suggested that the management personnel of each unit also attend the regular meeting of material personnel.
The second is personnel and venues. For example, due to the shortage of space and material shelves, the materials of individual units are piled up like mountains; The main reason for the confusion of material ledger and running account in material warehouse is that the system is imperfect or not implemented, which is manifested in the fact that although there are many material managers, there is no special bookkeeping staff, and anyone can keep accounts, which leads to omissions and prevarication. It is suggested to designate the person in charge of the material-related account and unify the format, material name and specifications of the electronic account.
Work arrangements for the fourth and second quarters;
1. Insist on improving your business level, study professional knowledge hard, constantly enrich your work experience and improve your work flow.
2. Continue to focus on the interests of the company, and continue to do a good job in budget management and assessment seriously, meticulously, scientifically and fairly.
3. Constantly improve the assessment of repairing the old and using the waste, and implement the reward in the assessment results to the maximum extent, so as to improve the motivation of employees to repair the old and use the waste, thus improving the awareness of saving that drives employees; Restrict the administrators of all units from repairing the old and making use of the waste, and put an end to false reporting, over-reporting and repeated declaration.
Summary of work in the first quarter 4 Time flies, and the first quarter has passed in a blink of an eye. Great changes have taken place in western restaurants in these three months. The work in the first quarter is reported as follows:
First of all, in terms of personnel stability:
In terms of employee stability, western restaurants also conducted a thorough survey of employees years ago to understand the latest trends of employees and provide psychological guidance. The staff situation of western restaurant in the first quarter is not optimistic. Seven employees left, including two miners.
Second, in terms of training:
Completed the monthly training plan made by the restaurant, and the unplanned training included 1 period of "food delivery service". Intensified the training of new employees, so that new employees can be familiar with the workflow as soon as possible and integrate into the big family of western restaurants.
Third, in terms of material management:
Report the loss in strict accordance with the loss reporting limit set by the Food and Beverage Department, and report the loss in the first quarter 1788 yuan. Inventory loss of stainless steel is also within 150 yuan. Compared with last quarter, there was a slight decrease.
Fourth, in terms of management.
Cleaning: Strictly implement the cleaning checklist before and after meals, rectify the unqualified places in time, and deal with the unqualified ones after rectification.
Employee's gfd: In case of non-conformity, the employee must be rectified and qualified before taking up the post, because the employee's image represents the image of our whole enterprise, and the employee's gfd is the most basic element of an enterprise employee.
Service: In March, according to the current situation, the restaurant formulated detailed services and made overall improvement according to the situation.
In other aspects, the detailed rules for deducting points for canteen employees are formulated, and employees' rewards and punishments are clearly defined according to daily inspections, which is reflected in the monthly award.
Five, in their own learning.
There are still many shortcomings in the first quarter. In the aspect of personnel stability, there is too little face-to-face communication with employees, which leads to the loss of most employees and the lack of timely care for new employees, which leads to the inability to quickly integrate into the team. There is still a slight lack of training for new employees, which leads to the inability of old employees to share more workload.
Summary of Work in the First Quarter 5 In the first quarter of this year, our department did a lot of work in accordance with the overall work requirements of the district association, with the goal of helping to prevent the risk of new credit assets and resolve the risk of existing assets, promoting the establishment of rural commercial banks in our district, and improving the operating efficiency and sustainable development ability of credit cooperatives. The work in the first quarter is summarized as follows:
I. Main achievements and measures
At the end of the first quarter, the balance of non-performing loans in our district was X billion yuan, a decrease of X billion yuan compared with the end of the previous year. The proportion of non-performing loans was controlled at, of which the loss loans decreased by X billion yuan. My department has mainly taken the following measures:
1. Formulate and improve the risk asset management measures. In order to establish and improve the loan risk management system and mechanism suitable for the loan business characteristics of rural credit cooperatives within its jurisdiction, strengthen the whole process management of loan risks, effectively prevent, control and resolve all kinds of loan risks, reduce non-performing loans, improve loan quality, reasonably determine the authorized credit line of rural credit cooperatives' loan business, and promote effective loan marketing, 1 month, our department formulated the Notice on Strengthening the Prevention of Loan Risks in Rural Housing Reconstruction after the Disaster and the Implementation Opinions on the Comprehensive Evaluation System of Loan Management.
Second, do a good job in the risk review of large loans. Since the first quarter, our department has audited * * * personal and corporate loans of RMB 10,000.
Prompt and warn the risks of compliance, legality, safety and effectiveness of loans in time, and effectively prevent the risks of new credit funds.
3. Strengthen the management of debt-paying assets. First, a number of handover procedures for the disposal of debt-paying assets last year were handled. The second is to complete the lease of debt-paying assets. 4. Timely issue a risk warning notice to the due loan. In the first quarter, 63 loan risk warning notices were issued, amounting to 20.79 million yuan, requiring all agencies and departments to formulate collection plans and preventive measures in time.
5. Seriously carry out business training. According to the training arrangement of the district association, our department completed the spring training in March, mainly to train the knowledge of laws and regulations involved in the risk prevention and credit work of post-disaster reconstruction loans.
Do a good job in legal services. Completed litigation cases in the first quarter, with a total amount of X million yuan.
Seventh, the guidance on the collection and management of the top ten non-performing loans was completed.
Eight completed the assessment of non-performing loans, supervision of credit cooperatives and daily statements.
Work arrangement in the second and second quarters
1. Conduct risk investigation on large loans approved by the Credit Union in 20xx years and loans of rural credit cooperatives with more than RMB 65,438+10,000.
2. Complete asset receipt and management.
Third, the collection of non-performing loans and entrusted collection will be started in an all-round way, which will make a good step for the establishment of rural commercial banks. The focus is on the risk prevention of post-disaster reconstruction loans and the management and collection of automobile mortgage, replacement loans and write-off loans.
Fourth, we will continue to do a good job in reviewing new loans to prevent the risks of new loans.
5. Fully start the disposal of debt-paying assets.
6. Organize a credit asset risk analysis meeting.
7. Guidance on completing risk management of regional associations in 20xx.
8. Comprehensively clean up outstanding cases.
Complete other work arranged by the Associated Press.