That's because the mortgage is overdue for a long time. The bank must have communicated with you before, but the loan was still unsuccessful. You take the initiative to repay the loan, which should be after the bank submits the arbitration application. It is recommended to negotiate with the bank.

Definition of mortgage loan:

Mortgage loan, also known as "mortgage loan". Refers to a loan method adopted by some national banks. The borrower is required to provide a certain amount of collateral as loan guarantee to ensure the repayment of the loan at maturity. Collateral is generally easy to preserve, wear and tear and sell, such as securities, bills, stocks, real estate and so on. After the loan expires, if the borrower fails to repay the loan on time, the bank has the right to auction the collateral and repay the loan with the proceeds from the auction. The balance of the auction money after paying off the loan shall be returned to the borrower. If the auction money is not enough to pay off the loan, the borrower will continue to pay off.