123 15 covers three categories:
1. Complaining that when consumers buy goods or services, they think that business operators infringe upon the legitimate rights and interests of consumers;
2, found illegal market supervision laws and regulations to report;
3, consultation, need to understand the relevant laws and regulations of market supervision.
Everything has a complaint. Please don't complain about the same thing again and again. Please don't complain to different complainants in one complaint form. As the procedures for handling complaints and reports are different, please do not include the contents of the report in the complaint.
Extended data:
20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.
By the end of July, 20 19, Ali had handled more than 6000 consumer complaints16,000 through the docking platform 123 15, and the mediation success rate was about 60%. In addition, Ali introduced the right of "quick refund" on the consumer side, so that consumers with credit above a certain score can receive a refund from the merchant through application before returning the goods.
According to statistics, by the end of 20 18, the number of people enjoying Ali's quick return service has expanded to 360 million, and the maximum credit line for a single refund is as high as 1 10,000 yuan.
National Platform 123 15- Complaint Notice
People's Network-National Platform 123 15 Smooth consumer complaints
Baidu Encyclopedia-123 15