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After the mortgage was paid off, the bank refused to issue the mortgage.
Legal analysis: illegal, it is recommended to sue for settlement.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 589 Where the debtor performs the debt as agreed and the creditor refuses to accept it without justifiable reasons, the debtor may demand compensation from the creditor for the increased expenses. During the delay of creditor's acceptance, the debtor does not need to pay interest.

Article 671 Where the lender fails to provide the loan on the agreed date and amount, thus causing losses to the borrower, it shall compensate for the losses. If the borrower fails to collect the loan according to the agreed date and amount, it shall pay interest according to the agreed date and amount.