Probably because the survival fund hasn't expired yet. Under normal circumstances, the insurance contract will stipulate the specific time to receive the subsistence allowance. If it has not expired, it is impossible to receive the survival fund. When submitting the application for subsistence allowance, the personal information was incomplete, which made it impossible for China Life Insurance Company to handle it. Materials to be prepared include ID cards, insurance contracts, insurance payment vouchers, bank cards and other materials. It may also be because the user chooses to directly use the subsistence allowance for premium deduction when receiving the subsistence allowance, which leads to the inability to receive the subsistence allowance.