When our work reaches a certain stage, we need to go back and carefully analyze and study the work we have done, summarize experiences and lessons, and establish the direction of future work efforts. The following is how to write a telephone sales work summary_Telephone sales work summary example brought to you by the editor for your reference, let’s take a look together!

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_Telephone Sales Work Summary Part 1

Come to our company It has been a while. At the end of 20__, I will summarize the experience and shortcomings of this period for correction in 20__.

First of all, I would like to thank Mr. Zhang for giving me an opportunity to train myself. Translation company ----- is an industry that I have never been exposed to before. It is strange and new to me, and it is a place that I feel is sacred even though I am looking forward to it. My understanding of it is: unattainable, far out of reach. A place where only those who are knowledgeable and proficient in the language can stay.

The arrival at the beginning made me feel too sudden, and I couldn’t understand it all at once. With the help of Sister Liu and my colleagues, I slowly adapted. The company is a newly established company, and the clerks cannot just do clerk's work. This is very challenging for me. I still remember that I dared to make my first call after my colleagues had already made many calls. At that time, my hand holding the phone was trembling, and I was still praying that no one would answer the phone. But not as I expected, the phone was picked up over there, and I didn't understand what I was going to say for a moment: all the words I had thought about at the beginning were all lost in Ubang Country. I don't understand how I ended that phone call. Thinking about it now, it was really stupid at that time.

Telephone sales may be the most difficult and challenging of all sales; I am also a person who cares about face, and rejection from others always hurts my self-esteem. But if one wants to cross this threshold, one must lose face. Although face belongs to oneself, it is given by others. So I try to find ways to ask others to give me face and business. To be honest, at that time, I regarded myself as a hero who was "forced" to death. I made many calls every day to let myself suffer rejection and learn to tolerate it. Of course, during this process, I did "get to know" several good potential collaborators (but I have no translation business recently).

After a period of time, I found that I made a lot of phone calls, but there were very few business contacts, almost none. If you think about it seriously, you can't say that it was a big mistake on your part. People are originally very disgusted with telemarketing. They hang up when they hear it, or they politely take a call (no one understands whether they really remember it or not). Making a phone call will cause you to lose face, be rejected, and put too much pressure on yourself. So I was looking for another idea ----- the Internet. We are often online, so why not use the Internet to connect people? It can help people relax from the stressful work. If you chat with us for a few words, you are very likely to get some customers. In this way, because we are netizens, we feel very close to you and will not reject you. At least we will study you. I'm always online, and it's very convenient to contact me. I don't have to make phone calls, and I don't have to bargain in front of so many colleagues and look stingy. Bargaining is an art and requires patience. Nowadays, many people like to make counteroffers. Even if the price is very reasonable, they will make counteroffers out of habit. No matter who the two parties say a price, they want the other party to understand it directly. There is no buffering time on the phone. But the Internet is different. There is buffering time and you can speak in a very simple tone, which makes it easy for people to speak. Understand; even if you make mistakes when speaking, it is easy to explain and make the other party understand on the Internet, but it is different on the phone. People tend to be unreasonable on the phone.

So I changed my strategy and found customers on the Internet.

Don't tell me, people on the Internet not only understand; but even if you don't need a foreign language, they will help you introduce some customers. Communicating is much easier, and talking is convenient. It's like talking to a very familiar netizen, and people don't mind. I like this kind of communication very much. Facts have proved to be very effective, at least compared with telephone sales.

When doing things as a salesperson, you must first do the urgent and important things and focus on them. You can probably skip doing the less important and not urgent things. The simplest one can be explained by the 8020 law. In general, 80% of sales performance is based on 20 orders. Therefore, if you grasp the key points and big numbers, you will have a greater chance of achieving the goal. We can also use Yu Shiwei's "important and urgent" things The planning table reminds me every day. In this way, I can not only keep things organized but also make my work easier and more efficient. However, I feel that I am not doing very well. It is not that easy to do it. Sales Things sometimes happen unexpectedly and require emergency treatment at any time. Besides, there is no fixed procedure for sales, so it is very important for sales to grasp important things;

1. In addition to being diligent in sales, you must also be diligent. You must have patience and perseverance, not only for agents or customers, but even for yourself. You must believe that if you persist in working hard, you will be able to reap rewards. It is only a matter of time.

It doesn't matter if the client rejects you, but you must insist on making an appointment. Some clients can resort to aggressive methods to solve the problem, such as going directly downstairs before calling to say that they want to come up, or rushing directly to their boss to show him, or even if he There are various ways to go to the door of his unit and wait for him even if you say you don't have time; 17. You must say what you should say in front of customers and never say what you shouldn't. Especially when customers ask you some technical questions, the tone of your answer must be You must be firm, but if you don't understand

you can fool him or tell the customer directly that you don't understand the question either, and you can answer it after consulting (this actually creates a new communication opportunity). But once you say something, you must honor it. Customers will always remember your bad points. There is no luck. When talking at the dinner table, try to wait for the other party to drink more wine. You must talk about business after you are able to treat each other as brothers. Otherwise, there may be little gain or The information obtained is not accurate. To those brothers who are good in eloquence but don’t pay attention to what they say, including myself, I would like to advise: Being good in eloquence is both an advantage and a disadvantage.

Growth starts from my sales path.

I came to Guangzhou from Nanchang, from school to work, from a sales company in Guangzhou to the beginning of self-growth. Because I have been in sales, I understand that no matter what a person does, if he does not work hard and pay, he cannot succeed. If you don't put your heart into anything you do, you will never be able to do it better.

Since I started selling, although I don’t feel much about my changes, my colleagues and classmates have noticed some changes. Because my self-growth has improved?

First of all: my self-confidence has become stronger than before. An excellent person often gives you the impression that he is very confident. Confidence is the first step to your success. The special thing is that for a salesperson, you must believe in your own potential. This does not mean that everyone will do well when they first start, but everyone must believe in their own potential, because most people only use ten percent of their potential. This means that we still have huge potential that has not been unleashed. "The so-called ability, in a sense, is just a state of mind. How much you can do depends on how much you want to do, and you are the kind of person you think you are."

Second: The goal is very clear. I can have a very good standard in everything I do. This is something I have never felt before. Because you have a very firm goal, you will not abandon your beliefs or give up your efforts. On the road to success, there are winds and rains, twists and turns, and many people give up halfway. Only those who persevere and have clear goals will see the beauty of the end.

Third: Strong enthusiasm and initiative in doing things by oneself. When salespeople are in the market, they have to do meaningful things every day, such as visiting one more customers, making one more phone call, summarizing one more day's work, etc. Sales will increase naturally.

In the end, I actually believe that success is just doing one thing right, while growth is the improvement of one's abilities. Success doesn't necessarily make you grow, but to be successful as a salesperson, you must continue to grow.

_Telephone Sales Work Summary Part 2

It has been nearly half a year since I entered the company. The learning process of these six months is crucial to me. During this period, I learned a lot of new things, such as business negotiations, practical application of product knowledge, and harmonious coexistence among colleagues in the new environment. I will now write down some of my thoughts and experiences this week.

Summary:

As of now, I have achieved six orders in _ month and completed my initial task goal. Here I would like to thank __, __ for their help. Without their help, this order would not have been obtained so smoothly.

After half a year of telephone sales, I have summarized my little experience:

1. First determine the usage goals of the product, and fully understand it before communicating with the customer. Customers, because I personally believe that you should not call just for the sake of making a call, but to make a call.

We focus on different content for different customers. Just as everyone’s mentality is different, most of my generation are arrogant people. Their vanity does not allow them to admit certain aspects of themselves in front of others. Therefore, they are very resistant to health care products, or they are very healthy and do not need these at all. As the largest consumer group at this moment, we need to change our perspective and start with our parents. We should put filial piety first, so that we can move people with affection.

2. Secondly, there must be correct decision-makers.

It also takes a lot of effort to find a real decision-maker at work. When you are not sure whether the person answering the phone is the decision-maker, be careful not to reveal your identity. You can ask from the sidelines. To tell you who has the right to make decisions, including their phone number and name, this requires my speaking skills. For most people, they will be very enthusiastic to tell you some information if they are not very busy. , if you are very violent when you are busy at work, it is not easy to talk too much at this time, and hang up the phone immediately after expressing your gratitude.

3. Furthermore, you must have a positive attitude and correct words.

Although I usually receive many doubts and even insults, I understand that I must withstand pressure and adjust my personal emotional changes. I must maintain a very enthusiastic and positive attitude when I work every day, and use my enthusiasm to To impress the other person.

4. For intended customers.

Intended customers must be tracked promptly and persistently. Currently, I have 30 clients who I feel interested in. I think what I am doing now is to understand these people, understand the reasons for their wandering, start from the root, and strive to win it in one fell swoop.

5. But after long-term training, I think it is necessary to make a choice.

For those who are hard-core, you must dare to give up. Maybe one person's time can be exchanged for two customers. At the same time, don't be discouraged and have a correct mentality. If you can't sell, it doesn't necessarily mean you won't be able to sell forever.

Plan

In the following time, we will continue to maintain the volume of calls every day. My plan in the upcoming last week is to hope that I will make new breakthroughs, improve my eloquence, and learn from the experience of my predecessors. Try to achieve the goal in full.

_Telephone Sales Work Summary Part 3

This is my first time doing telemarketing. The first contact feels very fresh. I wear the receiver and listen to the other person’s voice. Mysterious and curious, it always gives people unlimited imagination. From the voice, they can't help but guess what this person looks like, whether he has a good temper or a bad temper, whether he is kind and simple or cautious. In short, he is right There are always too many mysteries that people can’t figure out when listening to the microphone. Because of this, using the phone to do sales has also been covered with a mysterious veil, which brought me endless curiosity and exploration.

It has been four or five days since I came to this company to make phone calls to others. Unexpectedly, I sold 740 yuan worth of medicine in the first few calls. The older sister sitting next to me said: I was impressed, and I couldn't believe myself at the time. From then on, this good-luck phone call gave me a lot of confidence in my subsequent sales. I sold another _80 yuan on the second day, and on the third day, maybe The performance was weak, the effect was not very good, and there was no single order. Until today, I have never seen what a real telemarketer is. She is Xie Lina, the leader of our group. She is a very strong sister, about the same age as us, but has a strong aura when she walks and talks. Once, I saw her outspoken comments about getting a phone number to call the newcomer. I thought at the time that this person was so brave. She had to get it herself. How dare she ask the boss to get it. He is usually carefree and a bit like a boy.

Today, I got to know her better. Many people in the company were on vacation today, and she took the initiative to ask me to sit with her. I think we should be able to learn from each other when we sit together. Anyway, she More capable than me.

When I wasn't on the phone, I would listen to her calls. Later, I liked listening to her talk more and more, because the way she talked felt familiar, as if I was listening to my mother talking on the phone. She always spoke in a very powerful voice. Her voice is very easy to communicate with the other party. No matter what the other party says, she always has her own strong arguments to make the other party believe in her, and unknowingly changes other people's minds. Whatever the other party says, She is very good at explaining drugs, symptoms, and the connection between drugs and symptoms, and she does not miss any tiny details. She does a really good job, is professional, confident, careful, considerate, eloquent, and witty. For her, almost every consultation order was unsuccessful. I admired her deeply and wanted to learn from her and reach her current level.

I think I still have a lot to do now and a lot to learn. Telemarketing is not an easy task. I need to make more than thirty phone calls every day and create sales through repeated actions. One or two sales is not something that anyone can afford. This requires us to maintain a good mentality every day, not be afraid of rejection, build up self-confidence, consolidate our professional knowledge, and deal with any possible situation tactfully. Changes allow us to gradually achieve our goals.

_Telephone Sales Work Summary Part 4

In the past three months, with the help of colleagues, I have learned a lot in telemarketing. I will summarize the previous work below. As follows:

I still remember that I dared to make my first call after my colleagues had already made many calls. At that time, my hand holding the phone was trembling, and I was still praying that no one would answer the phone. Telephone. But it didn't go as I expected. When the phone was picked up, I didn't understand what I was going to say for a moment: all the words I had thought about at the beginning disappeared, and then I wrote down all the words in my notebook and slowly grew older. It'll be fine once you get used to it. Thinking about it now, it was really stupid at that time.

Telephone sales may be the most difficult and challenging of all sales; rejection from others always hurts my self-esteem. But the self must cross this threshold. To be honest, at that time, I regarded myself as a hero who was "forced" to death. I made many calls every day to let myself suffer rejection and learn to tolerate it. At the beginning, I slowly adapted to it with the help and influence of my master, including the comrades in the department. Others can do it, why can’t I?

As a salesperson, I feel that I have a heavy burden on my back. Work stress. When dealing with the loneliness of leaving home and working alone, when dealing with the frustration of not being able to complete sales tasks, when dealing with some unreasonable customers, once you lose your strong will, you can only escape from the marketing profession or be evil. Live life. Especially for telemarketing, we make at least fifty calls every day. If there are sixteen working days in a month, we will make 800 calls every month. It can be seen how many times we have to endure rejection. The voice we hear most is "rejection". If we can't motivate ourselves and each other, then we may be gloomy every day, and we may not want to call or even see the phone every day. My head hurts, because no one likes the feeling of rejection.

When pursuing success, you will inevitably encounter various difficulties, twists and turns, blows, and dissatisfaction. There may be a very small number of people in this world who have a smooth life, but most people have experienced failures in the past or are currently experiencing failures, including many successful people. In addition to having firm confidence in the goals you originally set, you must also look back from time to time to check whether your footsteps along the way have deviated from the track and whether you have taken too many detours. If you have gone astray, come back quickly. Revise quickly and summarize and review from time to time to ensure that the direction is always correct.

2. Sales results

In a little telephone sales, I made ____ calls in one ***, among which the effective customers were ___. I have no idea about these. I don’t think my performance is very outstanding, but it is a kind of encouragement to me. This is hard-won. It is not easy to come into contact with these things many times in life. I just want to keep myself going. In terms of sustainable improvement, in terms of performance over the past year, I still haven’t done enough. I think that my goal is to be in the top three in the whole year in the future. This seems a bit new to me and I am not afraid of tigers, but this is also my goal. Oh my truest thoughts.

3. Shortcomings

I want to accumulate enough experience at work and improve myself. I have sometimes not been careful enough in the past year, and I often Forget some things, my professional level still needs to be strengthened. I don't think these are willing to be prevaricated. The improvement of professional level is the standard that directly allows me to improve.

Telephone sales work summary