What should the customer service of microfinance learn?
First, actively change ideas and dare to face the challenges of new posts. Facing the brand-new post, how to develop China's credit business is an urgent problem for me to solve. Savings tellers are basically counter marketing, and loan officers need to publicize credit information in time, go to customers' homes, learn about customers' basic situation and business information on the spot, investigate and master customers' loan purposes and repayment willingness, and analyze customers' repayment ability. According to the characteristics of the new post, I framed five working ideas: learning and mastering credit information in time; Analyze the target customer base; Timely door-to-door publicity to selected target customers; Do a good job of pre-lending, mid-lending and post-lending; Ensure that the repayment period is tracked ahead. Through a period of hard work, my business has gradually become familiar. The speed of handling business is the fastest in the whole bank, and the number of customers is also increasing. Credit business has embarked on the road of rapid development. Second, strengthen study and strive to improve personal quality. I am well aware of the importance of learning. Since joining the work, in my spare time, I have applied for the door industry examination of the banking industry in time. At the same time of self-improvement, it also helps new employees to quickly enter the working state, patiently coach, and promote new lenders to adapt to new positions better and faster. Third, overcoming difficulties and daring to suffer hardships can ensure the all-round development of credit business. How to integrate postal savings micro-loans into the local economy has become an important breakthrough in the credit work of sub-branches. Industrial and commercial households, farmers and growers are the main customer groups of our credit, especially farmers and growers are mostly in remote rural areas with inconvenient transportation. In some places, it takes hours to walk, and in some places, the environment is very poor, and the feet are worn out and the legs can't walk. We gritted our teeth and stuck to it. Fourth, observing various systems can effectively promote business development. Speaking of work experience, I think a good personality is an important prerequisite for doing a good job in credit. If you have a good personality, customers can truly trust you and avoid risks better. In handling business, customers often bring gifts, but we all refuse them one by one. It is our mission to do a good job in customer service. Only honest, efficient and honest work can effectively promote business development and gradually increase customer base.